What we flag each week.
Six signals, each chosen because there is something to do about it in the week you see it.
New negative reviews
Every one or two star review that came in this week, per site, with the text alongside it. Not a count on a dashboard but a list you can pass to whoever owns it.
Complaints without a reply
Negative reviews from last week that still have no reply. This is the cheapest signal in the whole system: replying costs nothing and it is the one thing the next visitor sees regardless.
Sites that fall quiet
A location that normally gets reviews weekly and has had nothing for a while. Sometimes that is quieter footfall, sometimes something is wrong with the listing itself, and both are worth knowing within a week.
Ratings that slip
A site dropping below its own level of recent months. The comparison is with that site rather than with the rest, so a naturally lower-scoring location does not flag every week.
Ratings that climb
The same measurement in the other direction. Where something is working it is worth knowing and worth copying, and it is the one signal you can send to a site without it reading as criticism.
Below the portfolio standard
Sites performing structurally below the level of the rest of your portfolio. This is not a weekly event but a state of affairs, and it is the list the next study will most likely confirm.
Monitoring runs alongside the study rather than replacing it: it flags what is moving, the study explains why.
How we work.
Factual
Every public review over the chosen period, not a sample and not a selection. Each theme follows a fixed lexicon, so the same study run later returns the same figures. Behind every percentage sit the individual reviews that produced it, and we can show them on request.
Independent
Written by customers nobody asked to write. Not a survey of a group you selected, not a response routed through your own organisation, and not a figure a supplier compiles for you. We need no access to your systems and there is no implementation project, because the source is public.
Actionable
Not a dashboard full of numbers. The report names what is happening, at which site or which tenant, and where the fastest gain sits. Each finding carries what it would cost in money and in attention, so you can hand it to whoever owns it and start with the cheapest step.