One source, three questions.
All three studies read the same source: every public review across your sites, going back up to five years. What differs is the yardstick we measure them against.
Comparative satisfaction study
Your sites measured against a defined group of comparable organisations, over the same period and by the same rules. You see where you stand, and on exactly which subjects the gap sits.
Impact analysis
Your sites measured against themselves, before and after a dated change: a refurbishment, a new layout, a change of management, or a policy decision. The answer to whether the intervention worked.
Review monitoring
Continuous rather than one-off. Every week, new negative reviews, complaints left unanswered, sites that fall quiet and ratings on the move, brought together in one place for the whole portfolio.
For organisations with more than one site.
Four kinds of client with the same problem: the ratings sit site by site, while the question runs across the whole portfolio and no single figure answers it.
Shopping centres and retail parks
Your tenants together decide how the centre is rated, while you only see the figures store by store. The report reads them as one destination.
Hotels, hospitality and leisure
Where your rating actually comes from, site by site and subject by subject, and how it sits against operators of comparable size and class.
Chains and multi-site brands
Dozens or hundreds of sites under one brand. Which fall below standard, which are moving, and whether a problem is local or runs across the estate.
Local government and town centres
The centre as a whole: what visitors say about parking, choice and experience, evidenced well enough for a council paper or a funding application.
The report itself.
A full report: where you stand, what is causing it, and what to do first. With the evidence behind every finding and an hour of our time to go through it.
How we work.
Factual
Every public review over the chosen period, not a sample. Each theme follows a fixed lexicon, and behind every percentage sit the reviews that produced it, which we can show you.
Independent
Written by customers nobody asked to write. Not a survey of a group you selected, and not a figure that comes through your own organisation. No access to your systems is needed.
Actionable
Not a dashboard full of numbers. The report names what is happening, at which site or which tenant, and where the fastest gain sits, so you can hand it to whoever already owns it.
Five years of reviews, in one analysis.
We do not read the last handful of reviews but the full history of every site, going back up to five years. That is what separates a structural pattern from a one-off incident.